Business Process

Today, the world markets have matured to be highly industry, process and segment specific, and there has been a major shift from the initial days of business process services that was relatively simpler. Customers now expect business process services providers to deliver best-in-class operations, as well as the transformation needed in order to be the best in their respective industries. It’s no longer about operational metrics and SLAs alone, it’s about end-to-end process metrics and business outcomes.

At Wipro Business Process Services (BPS) we understand this changing need of customers, and our aim is to delight you through a combination of operational excellence, industry expertise and transformation capabilities. The operational excellence comes from our experience of partnering with multiple global clients over the years, and the industry expertise is based on our focus in select industry verticals at Wipro. The transformation journey is powered by our investment in technology and process innovations like robotic process automation and artificial intelligence, intelligent business platforms that work with your existing IT landscape, and analytics that lead to predictive modeling thereby ensuring right business outcomes. Our focus is to work with you to achieve your business goals, and partner for the next level of improvements in order to attain competitive advantage.

How Wipro Helps

Wipro BPS is a global leader in providing next generation business process services to global enterprises. Our key capabilities are:

  • Operations excellence based on our years of experience with large, global clients
  • Industry expertise with focus on select industry verticals at Wipro, combining IT and Business Process solutions
  • Transformation capability based on customer / industry needs and usage of flexible, innovative solutions including process automation, intelligent business platforms that work with existing IT landscape for the customer and new age assets in Cloud, Analytics, Mobility, Digital for the enterprise
  • Investing in Industry Leading BPS Platform: Wipro Base)))™ is a flexible, adaptable, and customizable BPS platform, which helps deliver process metrics and drives down cost of operations.
  • Pre-built Assets focused on process improvements that can be used from Day 1 without significant investment
  • Industry Focused, platform-based Solutions: Integrated IT and BPS solutions, leveraging a large eco-system of Product partnerships and flexible commercial models including BPaaS and Utilities
  • Flexible commercial models to suit varied customer requirements and ability to structure deals accordingly
  • Driving Predictable Business Outcomes: Our Business Value Meter (BVM) delivers value by bringing in best practices, industry benchmarking and domain insights together in terms of continuous improvements
  • Global Locations: 24X7 operations through one standardized global process and support in all major languages across 11 countries.
  • Industries

    • Banking, Financial Services & Insurance
    • Retail, CPG & Manufacturing
    • Healthcare Life Sciences & Services
    • Global Media & Telecom
    • Energy, Natural Resources & Utilities
    • Travel, Transportation & Hospitality

    Cross Industries

    • Sales & Marketing
    • Sourcing & Procurement
    • Finance & Accounting
    • Human Resources
    • Knowledge Services
    • Customer Relationship Management

    Key Differentiators

    • Nearly 40 global delivery centers across 11 countries serving in 40+ languages
    • Transformation solutions for global businesses
    • Base)))™ Suite offers end-to-end business operations platform that enables agile transformation
    • Deep domain experience in managing processes for companies in 130+ countries
    • Over 10,000+ trained professionals in lean methodology; over 8,000+ in Six Sigma where we have 400+ certified Black Belts and 25+ master Black Belts
    • Over 700 PMI certified consults - the highest in India